Terms of Service
Last updated: May 24, 2026
By using Softstack Research you agree to these terms.
1. The service
Softstack Research provides AI-assisted market research. AI-generated outputs are decision-support tools, not professional advice. You are responsible for validating insights before acting on them.
2. Accounts & workspaces
You must provide accurate information and keep credentials secure. Workspace owners are responsible for their members' activity.
3. Credits & billing
Studies consume credits at posted rates (quick 30 / standard 80 / deep 250). Subscriptions grant monthly credits; one-off packs never expire. Fees are non-refundable except where required by law. Canceling an in-progress campaign refunds its estimated credits.
4. Acceptable use
No unlawful research, scraping prohibited by third-party terms, harassment, or attempts to reverse-engineer the service. Survey incentives must comply with local law.
5. Intellectual property
You own your research content and generated reports. We own the platform, models orchestration, and aggregated, anonymised analytics.
6. Disclaimers & liability
The service is provided "as is". To the maximum extent permitted by law, our liability is capped at the fees you paid in the prior 12 months.
7. Termination
Either party may terminate at any time. On termination you may export your data for 30 days.